Leadership, like carpentry, is made easier and more effective using power tools. Instead of circular saws and impact drivers, the leader leverages specific skills to better the outcomes of the enterprise. These “power tool skills” are used to support, encourage, strengthen, and make better the experience of being a part of the team. One of … Continue reading Leadership Power Tools: Listening
Listening
Leadership: Empathy from Starbucks
Who would have thought one could look to Starbucks for a power tool to improve leadership? Yet it was Howard Schultz, CEO of Starbucks, who summed up the importance of empathy in the workplace in his book, “Onward: How Starbucks Fought for Its Life without Losing Its Soul”: “Don’t embrace the status quo. Find new … Continue reading Leadership: Empathy from Starbucks
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