Who would have thought one could look to Starbucks for a power tool to improve leadership? Yet it was Howard Schultz, CEO of Starbucks, who summed up the importance of empathy in the workplace in his book, “Onward: How Starbucks Fought for Its Life without Losing Its Soul”: “Don’t embrace the status quo. Find new … Continue reading Leadership: Empathy from Starbucks
Empathy
Adaptive Leaders: Empathy
When connecting to other people, effective adaptive leaders will not only express accurate empathy, but will let that empathy lead them into the conversation. To understand how to lead with empathy, we must first understand empathy - what it is and what ti is not. Empathy. A core feature of emotional intelligence (unpacked in a … Continue reading Adaptive Leaders: Empathy
Level 5 Services 